FAQ

We monitor TV, Radio, Web, Podcast and Social Media, including Twitter, Instagram, Facebook, Pinterest, TikTok, Twitch, Youtube.

We use AI for all catches - which means that we monitor all platforms, 24/7.

Yes, you can use any search term(s) you like. When you add a new search term, we will instantly monitor all media for text and audio-based results related to that search term.

You can also combine or blacklisten certain terms from your catches.

Our paid products also allow you to monitor logos and faces.

Yes - All catches are present in our live-feed, and you can get alerts on e-mail and SMS.

Our service will very soon allow you to send email updates and alerts to people without access to the platform directly. This could be in a case where the CEO of your company might not be interested in having a login to the platform, but would still receive an overview of catches every morning, or get urgent alerts on SMS if you have a very important mention.

We will not send these people marketing material.

No, not directly, but you can export data as a .csv or get API access, and use the data however you like. (Requires Premium or Professional account tier).

We have four different tiers in our platform: Free, Starter, Premium and Professional. The free tier allows you to get going with searches in just a few minutes. We will not ask you for your credit card information when you sign up as a free user.

The Starter and Premium are paid tiers that have more advanced features available. Please check our Pulse Product-Site for more information on the different accounts.

Yes - The first tier of our account is free. You can sign up HERE.

No - Pulse is a monitoring tool, not an archive.

As soon as you set up a search for a particular search-term, we will start monitoring the search-term going forward.

Whenever we catch something for the first time, we will send you an email.

Our context varies based on the type of catch

• Text Recognition on web
• When we detect something through a text-based media, the context will be 10 words around the catch.
• Text Recognition on TV
• If we catch your search-term as text on TV, for example a "breaking news" banner in the bottom of a news channel, we will provide the "on-screen" text as context.
• Audio
• When we catch your search-term through an audio-based channel such as live-radio or a podcast or even the sound on TV, we will provide the nearest 10 words around your search-term as context.
• Face Recognition
• When we detect a face, we will use the corresponding audio as a context
• Logo Detection
• We do not provide context for logo detection

Our sentiment works differently for different technologies.

For facial recognition we have more opportunity to analyse facial expressions, and therefore we can provide a more detailed sentiment.

Our face-sentiment will be one of the following:

• Afraid
• Angry
• Disgusted
• Happy
• Neutral
• Sad
• Surprised

Whereas our text-analysis is a little more simple

• Negative
• Neutral
• Positive

If we aren't confident enough to provide one of the above sentiments, we will not provide any.

Very easily - our platform allows the administrator to add new users or e-mail recipients, depending on their specific need.

We monitor 24/7/365, and results are updated in real time. The latest catches will show up in your live-feed.

We group catches on a program level, so if you are mentioned several times within the same program, your catch will also be updated in real-time.

On the main dashboard, you will have your latest catches. We also have a running banner in the bottom of the platform showing the ten latest catches.

All these are continuously updated.

Through the left menu you can access the live-feed, showcasing the latest catches. This will always be updated.

Your "Settings" page is your base - it folds out and allows you to change many settings across different categories.

If you want to invite other people to your account, use the "Account" page - If you want to add or change your search-terms, use the "Searches" page. If you want to organise your search-terms into groups, use the "Groups" page.

For more advanced features regarding Face and Logo recognition, you can use these two corresponding pages.

The Distribution, Scatterplot and Timeline pages visualise your data in different ways.

Play around with them, and see what you think.